TSIRC uses a wide range of strategies and activities for our community engagement. Understanding how we best build relationships and communicate to achieve outcomes is vital. For effective engagement we use clear communications and build strong, respectful relationships.
Community engagement assists Council to improve planning and service delivery across our region and best meet community needs with available resources.
People are generally most supportive of policies, procedures and services they’ve had a say in how they are developed. Aligning Council planning, service delivery, community needs and expectations helps in a range of ways. It can help minimise wastage of resources within Council, increase sustainability of service usage by community members, and help decide the best mix of services possible with available resources.
In 2017 Council conducted it's first Community and Stakeholder Survey.
The Engagement Framework is guided by Council's vision of 'Empowering our people, in our decision, in our culture, for our future'.
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COMMUNICATIONS |
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COMMUNICATION PURPOSE |
OUTCOME |
EXAMPLE |
ROLE FOR COUNCIL |
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INFORM
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Information and education materials provided |
Boil water notices Strong Wind Warnings
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LEAD |
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CONSULT |
Two-way feedback and discussion on Council decisions and services |
Councillor-lead community meetings
Surveys
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EFFECTIVE ENGAGEMENT
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LEVEL OF ENGAGEMENT |
OUTCOME |
EXAMPLE |
ROLE FOR COUNCIL |
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INCREASING LEVELS OF ENGAGEMENTè |
INVOLVE |
Community members and stakeholders actively contribute to Council decision making or jointly run activities
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Developing and locating war memorials |
LEAD |
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ENABLE |
Providing or supporting access to training, knowledge and networks which increase participant’s confidence and capacity to directly address needs and lead on issues without Council’s primary involvement
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Women’s leadership course
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SUPPORT |
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COLLABORATE |
All participants are equal partners in decision making processes. They are provided the resources necessary for informed participation. Recommendations and advice from participants guide decisions to the maximum extent possible
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Cemetery relocation/remediation |
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