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An autonomous, prosperous and sustainable community and council

Complaints process

We welcome your feedback. It provides us with an opportunity to continually improve the delivery of services.

We will let you know we have received your complaint and direct your concern to the most appropriate person. They will be responsible for keeping you up to date on the progress of your complaint.

We may need to contact you to discuss your concerns or to ask for more information.

Providing us with current contact details (such as a phone number or email address) will ensure we provide a response as soon as possible.

We will respond and aim to resolve your complaint, giving reasons for our view. This is in accordance with our formal Complaint Procedure.

Our complaint process is subject to our privacy policy.

To make a complaint, fill in the complaint form.

Complaints about Councillor conduct should be made directly to the Office of the Independent Assessor:
In person: Level 13, 53 Albert Street, Brisbane City
Phone: 1300 620 722;

Click to view Council's Complaint Management Policy.

Click to view Council's Complaint Management Procedure.

Click to view Council's Complaint (Public Official) Policy.

Click to view Council's Housing Complaint Management Policy on the Policies webpage.