Queensland has privacy legislation which applies to the Queensland public sector: the Information Privacy Act 2009 (IP Act). The IP Act contains privacy principles which set out how agencies may and must handle personal information. Under the IP Act, "personal information" means "information or an opinion, including information or an opinion forming part of a database, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion."
Collecting your personal information
When collecting your personal information, Council will:
Using your personal information
When you provide Council with your personal information, Council will:
Disclosing your personal information
Council will not disclose your personal information to any other person or organisation unless one of the following reasons applies:
Security of your personal information
When handling your personal information, Council will:
Accessing, correcting or updating your information
For information on accessing, correcting or updating the personal information that you give Council, please refer to our Right to Information & Information Privacy page.
Website privacy & security statement
Council is committed to protecting the privacy of its website users. We understand and appreciate that visitors to, and users of, this website, are concerned about their privacy and the confidentiality and security of information they provide to us.
As a general rule, we do not collect information that can directly identify you when you visit our website. When you visit our website to read or download information, our web measurement tool and Internet Service Providers record the following information only for statistical purposes:
These statistics provide information to assist us to make improvements to the content and structure of our website.
Cookies are text files that a website can transfer to your computer when you access information on that website. Cookies allow websites to recognise you as you browse websites.
Information gathered using the Google Analytics cookie is used for the purpose of determining:
You can choose not to have cookies monitor your usage of this site (not recommended). For information on how to do this, you can visit the Omniture website. Alternatively, if you want to block cookies for all websites, you can change the privacy settings of your web browser (not recommended).
For more information, get a Google Analytics example report (PDF)
Council will only use personal information provided in your correspondence (eg. letter, email or online form) to address the subject matter of your correspondence. This may involve passing on your correspondence to other areas within Council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:
Your contact details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.
Email correspondence, blog comments and information provided via web forms can constitute public records and can be retained as required by the Public Records Act 2002 and other relevant legislation.
We take strong precautions to protect the personal information we hold concerning you from loss, unauthorised access, use, modification or disclosure, and against other misuse. However, please be aware we do not provide a mechanism for securing the transmission of information across the internet.
Links to other sites
This website contains links to other websites. Council is not responsible for the content and privacy practices of other websites.
If you think Council has breached your privacy and confidentiality, you may lodge a complaint with Council's Information Privacy Officer.
To make a privacy complaint, visit Make a complaint
Council will take your complaint seriously, investigate thoroughly and provide you with a response. If you are not satisfied with Council’s response, you may make a complaint to the Queensland Privacy Commissioner.